When I place an order, will I receive the digital files?
No, you will receive the physical 3D printed object. We do not provide digital
files.
What kind of materials are used for the 3D printed objects?
Our 3D printed products are made using high-quality PLA plastic.
Can I choose the color of my 3D printed object?
Yes, you can select the color from the available options when placing your
order.
Shipping
How long will it take for my order to be shipped?
Shipping will typically take about a week. You will receive an email notification
once your order has been shipped.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Account
Is it mandatory to create an account to place an order?
No, creating an account is not necessary to place an order. You can complete
your purchase as a guest.
How will I receive updates about my order?
You will receive updates about your order via email. Please ensure that you
provide a valid email address when placing your order.
Why should I create an account?
Creating an account allows you to write reviews for purchased products. No
history or information will be saved.
Payment
Is my payment information secure?
Yes, all payment information is processed through stripe, we can only read
the information needed to make and ship your order, your payment information
unknown by us.
Care instructions
Are there any special care instructions for 3D printed objects?
To ensure the longevity of your 3D printed object, avoid exposing it to high
temperatures (60ºC - 140ºF) or prolonged direct sunlight.
Refunds
What should I do if my item arrives damaged?
If your item arrives damaged, please contact our customer service with photos
of the damage and your order number. We will arrange for a replacement or
refund.
What is your return policy?
Due to the custom nature of 3D printed objects, we only accept returns or
exchanges for defective items. Please contact our customer service.
How do I return a defective item?
If you receive a defective item, please contact our customer service team
with your order number and a description of the defect and some images. We
will provide instructions for returning the item.
Designs
How do I submit my own design for printing?
Submitting your own design is not allowed for now. If you are interested,
join our discord channel where we will gradually allow people to add designs.
What types of 3D designs can I sell?
You can sell any type of 3D design as long as it meets our file requirements.
Currently, we support STL files with included supports, and we print in PLA
material. We plan to expand our offerings soon.
How do I promote my 3D designs?
Promote your designs by sharing them on social media and within your network.
Use our platform's built-in tools to reach a wider audience. Join our Discord
community for additional tips and strategies.
Support
How do I contact support?
You can contact our customer service team via email at warpingfactory@gmail.com
or by using the contact form on our website.